Return & Refund
If you wish to return the product, without need of justification, it has a deadline of 30 days from the date of receipt of the same, for this you must communicate your intention to the email info@pronet.pt.
We only accept returns of new, complete products and in the original packaging of the product, which should not be damaged, altered or shaved. If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund. The cost of returning the products is borne by the user except for defective products. After examining the product, you will be informed about the right or not to the refund of the amounts paid.
This policy extends to all products available in the store.
How can I return the product?
To exercise your right of return, the customer should contact our Customer Support and specify the order number and the form of reimbursement that you want. The refund can be made through the original payment method or through a discount coupon, which has a validity of 12 months from the date of its issue. At the end of this period there will be no further reimbursement. The shipping costs will also be refunded, unless the shipping method chosen differs from the "Normal Shipment". *
The supplier of the goods shall not be obliged to refund the additional costs of delivery where the consumer expressly requests a different type of delivery which is higher than the commonly agreed and least expensive method proposed by the supplier of the goods.
Fonte: Decreto-Lei n.º 24/2014, de 14 de fevereiro, Capítulo II, Artigo 12.º
Note: In payments per ticket, any refunds will be made exclusively through discount coupon or Western Union. For ATM payments, the refund must be made by bank transfer or by discount coupon.
In the case of international shipments, it is possible for customs services to open the packaging for verification and possible taxation. In this case, the product may arrive at the customer's house with indications that the shipping packing has been opened. The customer should verify carefully, at the time of reception, if his product is in compliance and with no evidence of having been used.
When making a return, in the comments field of the post office, you should write: "This return is a return for an online purchase at www.pronet.pt and should not be subject to taxation." so that the shipment is not taxed upon arrival at Portugal.
* In international shipments outside the European Union, we will not refund the shipping costs nor the fees associated with the payment method, we will also deduct any shipping costs associated with the return process. Any customs or courier fees in the country of destination will be borne by the customer.
Exchange or refund?
If the product presents conditions for exchange or return, Apronet will send the customer a new product or return the amount paid up to 14 days from the date of arrival of the returned product.
In case of cancellation of the order, we will make the refund of the value; if the reason is a defect in the product or damages in the transport, we will make the exchange.
Product return costs
Shipping costs for exchanges or returns without confirmation of defects are consumer responsibility. If the returned order is taxed at Customs, the amount must be borne by the customer. The exchange requested by defect or damages occurred in the transport will be Apronet's responsibility.
To orders returned outside the European Union that are not the responsibility of Apronet (either for failure to pick up at the post office, for non-payment of fees associated with the shipment or for incomplete address) will be charged a fee of 5€.
Non-Delivered Orders
After shipping, the customer has 3 months to make a complaint if he does not receive the order. A claim made after this period is not accepted as it is past the deadline for us to file a complaint with the carrier.
